Roaming within EU AND EEA Countries

LYCAMOBILE EU and EEA COUNTRIES ROAMING USAGE POLICY

Lycamobile Roaming Products

• Selected Lycamobile prepaid bundles now include an EU and EEA Countries roaming allowance. You can find details of our prepaid bundles and their roaming allowances here
• Lycamobile prepaid bundles that include an EU and EEA Countries roaming allowance are marked “EU Roaming” and bear the EU and EEA emblem as below. These EU and EEA Countries roaming bundles allow you to use calls, texts and a capped amount of data (specified in the bundle information) when roaming within EU and EEA Countries as if you were using your bundle at home. However, these selected bundles are subject to our Fair Usage Policy described below.
• IMPORTANT: Some of our prepaid bundles do not include an EU and EEA Countries roaming allowance. Before purchasing a bundle, please check that it includes all the services you want to use.
• You can also use Pay As You Go credit for roaming within EU and EEA Countries. When roaming within EU and EEA Countries, calls, texts and data will be charged at our Standard National Rates. For call rates to non-EU and EEA Countries when roaming within EU and EEA Countries, please click here.

Fair Usage Policy and Important Information

• • Our roaming services are intended for Lycamobile customers who visit EU and EEA Countries for short periods, for example a holiday or short trip. Our roaming Fair Usage Policy is designed to prevent misuse of our EU and EEA Countries roaming products and service.
  • To use our EU and EEA Countries roaming services you must first register and activate your SIM in Poland – your home country (and have purchased a Lycamobile product that includes EU and EEA Countries roaming services).
  • Roaming at national rates is for customers who sometimes leave the country where they live or work or study. This type of roaming is not intended to be used in a permanent manner. If you spend more time in your home country than abroad or when you use your mobile phone more often in your home country than abroad, this situation is considered “fair use of roaming services”.
  • However, if over at least 4 months period we notice that you are abroad more than you are in your home country, or you use the mobile phone abroad more than you use your mobile phone in your home country, then we might think you are permanently roaming. In such case we will send you text message reminding you of the need to comply with our roaming Fair Usage Policy.
  • If you do not comply with our roaming Fair Usage Policy, than after two weeks of the reminder text message, we will apply the following surcharges for your EU and EEA Countries roaming usage:Calls: 10gr per min
    SMS: 4gr per SMS
    Data: 3gr per MB
  • If you have a prepaid bundle that includes EU and EEA Countries roaming services, then a different data limit may apply when you roam within EU and EEA Countries. Please check here for details of the data limit
  • Your calls to other Lycamobile numbers are free at home (minimum top-up applies), but when you roam within EU and EEA Countries they will be charged (or deducted from your bundle allowance) as standard calls.

• If we identify abusive usage of our roaming services due to organised resale or our SIM cards to persons who normally live outside of Poland then we may take immediate proportionate measures to stop this, which could include suspension of services. We will send a text message to any such affected SIM cards.
• If you have any queries about our roaming services, please feel free to contact us