FAQ

Normally we will keep your number for 120 days if you do not use our service. However, you may also keep your Lyca Mobile number for up to 1 year without using our service. Just dial *139*9999# from your Lyca Mobile and follow the instructions on the screen. Please be aware that there will be a fixed annual fee of 100 UAH, which will be deducted from your balance.

If your SIM does not work when you first place it into your handset, it may have a SIM lock. If you have been with your current provider for more than 1 year, this lock can be removed for free. Please contact your current provider directly to request the code which will allow you to remove your SIM lock. If you have had your handset for less than one year you should ask your handset provider how much it will cost to remove the SIM lock. Additionally, if your mobile phone screen shows any of the following when you first put your Lyca Mobile SIM into your phone: ‘blocked’, ‘barred’, ‘incorrect SIM’ or ‘SP lock’, your mobile may be locked to another network. There are a number of ways to unlock your phone – just call our friendly Customer Services team on +380916000110 for expert advice.

You can order a Lyca Mobile SIM for free here. Top-up vouchers can be purchased from at various locations as well as on our website. To find your nearest location, Click Here.

To deactivate your Lyca Mobile voicemail service, simply dial *185#.

If you activate your SIM PIN code and then enter the wrong PIN code into your Lyca Mobile three times, your SIM card will automatically lock. If this happens, you must enter your PUK code. Your PUK code is displayed on the SIM card holder that came in your starter pack. Please keep it for safe keeping. If you have already joined My Lyca Mobile, you can also find your PUK code displayed there – click here to login. If not, please call Customer Services on +380916000110 and our friendly team will return your call.

My Lyca Mobile is a way of monitoring your calls and texts online. Join today to gain access to lots of useful tools, plus get £2 of FREE credit too. Find out more about My Lycamobile here.

Once you’ ve inserted your new Lyca Mobile SIM, you can view your number by dialling *132#.

No, there are no monthly or hidden charges. Every price you see is what you’ll pay.

Visit our Contact Us page for our rates and full details of the various ways you can get in touch with us.

When you receive a text from a company you have not given your number to, this is called SPAM. Unfortunately, Lyca Mobile is unable to prevent you from receiving these unwanted messages, unless you want to ban all text messages. These companies have clever ways of getting mobile phone numbers. One way to avoid SPAM is to be careful about what sites you give your mobile number to.

The flashing envelope indicates your text memory is full. This will usually prevent you from receiving more text messages until you have deleted a few old ones. You can delete messages from the Inbox, Sent or Draft folders to free up some storage space. The number of messages you can store will vary from one handset to another.

When it comes to making international calls, Lyca Mobile works in the same way as other mobiles or landlines. Simply dial 00 followed by the country code you are calling (e.g. 40 for Romania), then the area code without the first 0 (except Italian landlines where the first 0 is kept) and then the phone number and press the call button. Instead of 00 you can also use a “+” (e.g. +40). For example, if you were calling Romania from Ukraine, you would dial 1100377 881276 (example is Lyca Mobile Customer Services). Please note that most premium voice and text services in other countries cannot be reached from a mobile phone service when calling from outside that country.

Lyca Mobile works in the same way as other mobiles when it comes to sending international text messages. Simply text 00 followed by the country code without the first 0, then the area code and then the phone number and press send. Instead of 00 you can also use a “+”. For example, if you are texting someone in Romania, simply text 1100377 881276 (number is Lyca Mobile Customer Services and is not available to text).

Your handset needs to be compatible with internationally recognised GSM standards, adopted by all the major handset manufacturers. There are no other restrictions on the type of handset you can use with Lyca Mobile. Please call our Customer Services team on 1100 if you are unsure about your handset.

No. Unfortunately we do not offer premium texts or premium calling as part of our product offering.

We automatically deactivate SIM cards if you do not use them to make a call or send a text for more than 90 days. Unfortunately these SIM cards cannot be reconnected and the mobile number also stops being available for you to use after this time.

Your Lyca Mobile voicemail service has been automatically activated. To access your voicemail from your Lyca Mobile in Ukraine dial 1121 (or 91#). Calls to access the voicemail are absolutely free.

Roaming services are automated and they should work as soon as you travel abroad. If it seems roaming isn’t working, please restart your phone and you should be able to use our roaming services without any problem.

Firstly, please make sure you have enough credit to send a text. If you still can’t send or receive texts, please check the Message Centre Number (MCN) in your SMS settings – it should be +38-091-600-01-10 for Lyca Mobile Ukraineraine. If you see a different number, enter +38-091-600-01-10, turn your handset off and on and then retry sending any unsent texts. If the problem remains please contact Customer Services.

You can check our unbeatably low rates from our website here. Alternatively, you can dial *136* followed by the phone number you wish to call with its country code and then # from your mobile. E.g. *136*0040377881276# (number is Lyca Mobile Customer Services).

You can always check your balance by dialling *111# from your handset. Alternatively, you can call our Automated Voice Response on 1111 from your Lyca Mobile phone.

To check your billing info and to manage your Lyca Mobile account, please register your SIM online at www.lycamobile.ua. Once you have completed the set up, you will get a case sensitive password which will allow you to gain access to online account management on our website.

To get your itemized billing copy sent to you, please make sure you have a main balance/credit of £7.50 on your Lyca Mobile SIM card. We will send your itemized bill for the last 6 months, including the current month, to your registered address only. Please note that you need to be a registered customer to get the itemized bill copy.

Yes,This could possibly be due to an active data connection. Please turn off mobile data and restart your handset. If the problem continues, please contact Customer Services on 1100 from your Lyca Mobile.

Your Lyca Mobile SIM is set up to let you know when your balance gets below a set level. That is why you may receive this error message. However once you disconnect the first attempt and try again, the call will go through – as long as there is enough credit. If the problem persists, please call Customer Services on 1100 from any Lyca Mobile number.

No. At the moment we only offer Pay As You Go services, however we do have various offers. See some of our unbeatably low-cost bundles here.

No, we only provide a FREE SIM card at the moment.

No, a bundle purchase will not be considered as a top-up.

You can register your SIM card on our website www.lycamobile.ua. Please remember to have your PUK number handy.

Please note that some handsets switch from WiFi to Mobile Internet depending on signal strength. To avoid these issues, please deactivate the data option on your mobile phone while using WiFi.

While it is not mandatory to register your details, we would strongly recommend you do. Registering your number opens up many additional facilities including the ability to manage your Lyca Mobile account online, the setting up of Auto top-up, collecting itemized bill copies, changing or updating personal information and more.

Please visit our Plans page where you will find the specific activation code for the bundle that you are interested in. Alternatively, you can always call Customer Services on 1100 from your Lyca Mobile.

Please remember that you can always dial *111# to check your balance and allowance details on your Lyca Mobile account.

Yes, you will get a message confirming your bundle activation. Please start using the bundle after you receive the text. If you attempt to use your bundle before receiving the confirmation text you may be charged under standard tariffs. If you did not receive a confirmation message, you can always check your bundle allowance by dialing *111# from your Lyca Mobile or simply call 111 from your Lyca Mobile to speak to Customer Services.

No, you need to have available credit on your main balance to activate any bundle.

Yes, the expiry details are mentioned on the bundle page and can be found in the terms and conditions.

No. As per the terms and conditions, all allowances will expire on the same day as the bundle expiry date.

At the moment, you will only be able to activate the same bundle once a month.

Each bundle is specifically designed to cater to specific customers. You will only be able to call the countries specified in the bundle you have activated.

We do not have the option to cancel any bundle once activated; however depending on the bundle and your usage of it, we will try our best to assist you. For more details please contact Customer Services on 1100 from your Lyca Mobile.

To ensure that we offer the most competitive bundles to our customers, we update our rates as often as possible; for the most up to date information on our rates and bundles, please visit our website. Alternatively, you can also call Customer Services on 1100 from your Lyca Mobile.

To ensure that we offer the most competitive bundles to our customers, we update our rates as often as possible. For the most up to date information on our rates and bundles, please visit our website or call Customer Services on 1100 from your Lyca Mobile. As an MVNO, our rates are subject to market conditions and rate fluctuations and we are constantly updating our products to ensure that we offer the best value for money to our customers.

You can receive a new SIM card by ordering it online, or you can get a SIM card from any of our retail partners. Once you have the new SIM card, please call Customer Services on 1100 (if calling from a Lyca Mobile) or +38-091-600-01-10 (if calling from any other number) with your PUK number and we will help in transferring your old number to your new SIM within 24 business hours.

We don’t have the option to get your contacts back; however, if you are a registered customer you may login to your My Lyca Mobile account and check your dialled numbers. For more details please contact Customer Services on 1100 (if calling from a Lyca Mobile) or +38-091-600-01-10 (if calling from any other number).

Please contact Customer Services on +38-091-600-01-10 as quickly as possible and one of our advisors will help you.

Please contact Customer Services on 1100 (if calling from a Lyca Mobile number) or +38-091-600-01-10 (if calling from any other number) with your SIM card details and your card will be blocked.

Please send an email to cs@lycamobile.ua with the required details such as IMEI number and Handset make/model, along with a copy of a utility bill to verify your identity. After verification has been completed, we will provide you with proof of usage which you can use for claiming your insurance.

At the moment we do not have the option to block incoming calls; however, your outgoing calls will be barred as soon as the number is blocked.

Please ensure that you have enough data allowance or sufficient balance available on your phone. You can always find out the exact leftover allowance on your Lyca Mobile account by dialling *111# and then pressing call. If the problem persists, please contact our friendly Customer Services team on 1100 from any Lyca Mobile.

Every time you change your handset or reset your phone, you will get the automated settings messages, however once you save or install the settings the messages will stop.

Please ensure that mobile data and data roaming are on and also check the manual settings by visiting our website.

We have established data connectivity in a set of countries. Details about which countries are supported, you can find on the Roaming rates page.

No, at the moment we do not support internet on BlackBerry or dongles.

Depending on your handset model, the settings will vary. For most phones you will automatically receive the settings which you will have to save for it to work. You can manually choose the settings for your specific handset model by visiting our Mobile Web Settings page. Alternatively you can contact Customer Services on 1100.

Yes, please call us on 1100 with a valid email address, and we will be able to send the settings to the requested email address.

No, you can ignore that option.

Please restart your handset and select the network manually, you can choose Lyca Mobile or TriMob.

The network coverage is heavily dependent on location and our network partners. Please keep trying and if the problem persists, contact Customer Services on 1100 from your Lyca Mobile.

If the SIM is damaged, please call Customer Services on 1100 where we will provide you with a brand new activated Lyca Mobile SIM and PUK number and help you transfer your old number to your new SIM within 24 business hours.

Since your SIM isn’t working in your handset while other SIM cards are, it might be an issue with your handset provider; or the mobile phone could be locked, meaning it only accepts SIM cards from a particular service provider. Please contact the handset dealer for more assistance.