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Dear Customers, it’s currently not possible to ship new SIMs ordered from our website and the deadline for orders remains uncertain. Our SIM cards are still available in offline stores (this depends on the current situation in every region and the operation of our partners’ stores). If you’ve ordered a SIM card with a plan or top-up, and your SIM card has not been delivered, the activation PIN code from your purchase email will still work with any new Lyca Mobile SIM card. We are doing our best to resume shipping as soon as possible. Please feel free contact our Customer Service Team for help or refunds. Thank you for understanding.

How to Use

Using Lyca Mobile is simple, just click below for more information.

Get started

You can get started with Lycamobile by following these easy steps:

Step 1:
Insert your Lyca Mobile SIM card into your mobile and switch it on.

Step 2:
To activate a SIM-card with no credit or bundle please top-up your balance for 25 UAH or more in one payment or choose and activate a bundle (see p.3 of this Guide). To activate a SIM-card with preloaded credit or bundle, please proceed to the next step.

Step 3:
Important! To activate a SIM card, please make your first call in Ukraine. Make sure you have activated your SIM-card before using it abroad.
Enjoy Lyca Mobile!

Top-up your balance

You can top-up your balance on our website (in a quick and easy way at no extra fees!) or in any other convenient way: in shopping malls, terminals or on our partners’ websites.

Check your balance

To check your balance, enter *111# and press «call», after which your balance will be shown on the screen,
or use Voice menu:
Dial 1111 while you are in Ukraine
Dial+38 091 600 1111 while you are abroad and follow the instructions.

Access your voicemail

Your Lyca Mobile voicemail service has been automatically activated.

Using your Lyca Mobile voicemail you can:
Listen to messages left for you
Record a welcome message to enable callers to recognise you.

To access your voicemail:
in Ukraine: Dial 1121
From abroad: Dial +38091 600 1121 and follow the instructions.

If you wish to turn off your answering machine, enter *185# and press «call».

If you have lost your Lyca Mobile User Guide

Download Lyca Mobile User Guide following this link.

View your Lyca Mobile number

To have your Lyca Mobile number displayed on your mobile screen, enter *132# and press «call».

Contact Lyca Mobile customer services

1100 from your Lyca Mobile
0 800 505 111 free calls from fixed and mobile numbers within Ukraine
+38091 6000 110 from Lyca Mobile number in roaming
Email: cs@LycaMobile.ua Website: www.LycaMobile.ua

Other Services

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