How to Use

Using Lycamobile is simple, just click below for more information.

Get started

You can get started with Lycamobile by following these easy steps:
Insert your Lycamobile SIM card in to your mobile and switch it on
Top-up your Lycamobile
You can now make and receive calls and texts from your Lycamobile.
If you need any assistance, refer to the user guide that you received with your SIM card pack or call Customer Services on 1100 from your Lycamobile or +38 091 600 0110 from another phone. Visit our Contact Us page for service charges.

Top-up your balance

You can buy Lycamobile top-up vouchers from your local retailer. The voucher will show a PIN either printed on it or underneath a scratch panel. To top-up your balance in Ukraine using your Lycamobile you can either:

 Enter *111* plus the top-up voucher PIN followed by #, then press send

    Check your balance

    You can check your balance at any time.
    To check your balance in Ukraine using your Lycamobile you can either:
    Enter*111#, then send and your balance will be shown on your Lycamobile screen OR
    Dial1111
    and listen to your balance.

    Access your voicemail

    Your Lycamobile voicemail service has been automatically activated.
    Using your Lycamobile voicemail you can:
    Listen to messages left for you
    Record a welcome message allowing callers to recognise you
    Personalise your voicemail settings
    Select the preferred language for Lycamobile to use To access your voicemail:
    Dial1121when in Ukraine
    Note: You can access your voicemail from your Lycamobile SIM only.

    If you have lost your Lycamobile Ukraine User Guide

    If you have lost your Lycamobile Ukraine User Guide you can download it from here.
    Languages available: English, Polish, Russian, Romanian, Lithuanian, French, Dutch, Spanish, Arabic, Hindi, Punjabi, Tamil, Urdu and Chinese.

    View your Lycamobile number

    You can view your Lycamobile number on your mobile screen. To have your Lycamobile number displayed:

      Dial *132#
    Contact Lycamobile customer services

    You can contact Lycamobile Customer Services from 10am to 10pm, 7 days a week. To contact Lycamobile:
    Dial 1100 from another phone.

    Dial +380916000110 from abroad.

    Email us at

    cs@lycamobile.ua
    Visit our website at www.lycamobile.ua

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