FAQ

Normally we will keep your number for 120 days if you do not use our service. However, you may also keep your Lyca Mobile number for up to 1 year without using our service. Just dial *139*9999# from your Lyca Mobile and follow the instructions on the screen. Please be aware that there will be a fixed annual fee of 100 UAH, which will be deducted from your balance.

To deactivate your Lyca Mobile voicemail service, simply dial *185#.

If you activate your SIM PIN code and then enter the wrong PIN code into your Lyca Mobile three times, your SIM card will automatically lock. If this happens, you must enter your PUK code. Your PUK code is displayed on the SIM card holder that came in your starter pack. Please keep it for safe keeping. If you have already joined My Lyca Mobile, you can also find your PUK code displayed there – click here to login. If not, please call Customer Services on 1100.

My Lyca Mobile is a way of monitoring your calls and texts online. Join today to gain access to lots of useful tools.

You can view your Lyca Mobile number on your mobile screen. To have your Lyca Mobile number displayed: Dial *132#.

No, there are no monthly or hidden charges. Every price you see is what you’ll pay.

Visit our Contact Us page for our rates and full details of the various ways you can get in touch with us.

When you receive a text from a company you have not given your number to, this is called SPAM. Unfortunately, Lyca Mobile is unable to prevent you from receiving these unwanted messages, unless you want to ban all text messages. These companies have clever ways of getting mobile phone numbers. One way to avoid SPAM is to be careful about what sites you give your mobile number to.

The flashing envelope indicates your text memory is full. This will usually prevent you from receiving more text messages until you have deleted a few old ones. You can delete messages from the Inbox, Sent or Draft folders to free up some storage space. The number of messages you can store will vary from one handset to another.

Your handset needs to be compatible with internationally recognised GSM standards, adopted by all the major handset manufacturers. There are no other restrictions on the type of handset you can use with Lyca Mobile. Please call our Customer Services team on 1100 if you are unsure about your handset.

No. Unfortunately we do not offer premium texts or premium calling as part of our product offering.

We automatically deactivate SIM cards if you do not use them to make a call or send a text for more than 120 days. Unfortunately these SIM cards cannot be reconnected and the mobile number also stops being available for you to use after this time.

Your Lyca Mobile voicemail service has been automatically activated. To access your voicemail from your Lyca Mobile in Ukraine dial 1121. Calls to access the voicemail are absolutely free.

Roaming services are automated and they should work as soon as you travel abroad. If it seems roaming isn’t working, please restart your phone and you should be able to use our roaming services without any problem.

Firstly, please make sure you have enough credit to send a text. If you still can’t send or receive texts, please check the Message Centre Number (MCN) in your SMS settings – it should be +38-091-600-01-10 for Lyca Mobile Ukraineraine. If you see a different number, enter +38-091-600-01-10, turn your handset off and on and then retry sending any unsent texts. If the problem remains please contact Customer Services.

You can check our rates on our website by selecting the “Rates” category, where you will find detailed information about all available pricing options.

You can always check your balance by dialling *111# from your handset.

To check your billing info and to manage your Lyca Mobile account, please register your SIM online at www.lycamobile.ua. Once you have completed the set up, you will get a case sensitive password which will allow you to gain access to online account management on our website.

Yes,This could possibly be due to an active data connection. Please turn off mobile data and restart your handset. If the problem continues, please contact Customer Services on 1100 from your Lyca Mobile.

No. At the moment we only offer Pay As You Go services, however we do have various offers. See some of our unbeatably low-cost bundles here.

No, a bundle purchase will not be considered as a top-up.

You can register your SIM card on our website www.lycamobile.ua. Please remember to have your PUK number handy.

Please note that some handsets switch from WiFi to Mobile Internet depending on signal strength. To avoid these issues, please deactivate the data option on your mobile phone while using WiFi.

While it is not mandatory to register your details, we would strongly recommend you do. Registering your number opens up many additional facilities including the ability to manage your Lyca Mobile account online, the setting up of Auto top-up, collecting itemized bill copies, changing or updating personal information and more.

Please visit our Bundles page where you will find the specific activation code for the bundle that you are interested in. Alternatively, you can always call Customer Services on 1100 from your Lyca Mobile.

Please remember that you can always dial *137# to check your allowance details on your Lyca Mobile account.

No, you need to have available credit on your main balance to activate any bundle.

Yes, the expiry details are mentioned on the bundle page and can be found in the terms and conditions.

No. As per the terms and conditions, all allowances will expire on the same day as the bundle expiry date.

At the moment, you will only be able to activate the same bundle once a month.

Each bundle is specifically designed to cater to specific customers. You will only be able to call the countries specified in the bundle you have activated.

We do not have the option to cancel any bundle once activated; however depending on the bundle and your usage of it, we will try our best to assist you. For more details please contact Customer Services on 1100 from your Lyca Mobile.

For the most up to date information on our rates and bundles, please visit our website. Alternatively, you can also call Customer Services on 1100 from your Lyca Mobile.

To ensure that we offer the most competitive bundles to our customers, we update our rates as often as possible. For the most up to date information on our rates and bundles, please visit our website or call Customer Services on 1100 from your Lyca Mobile. As an MVNO, our rates are subject to market conditions and rate fluctuations and we are constantly updating our products to ensure that we offer the best value for money to our customers.

To restore your number in case your SIM card has been lost, you need to purchase a new LycaMobile SIM card. Then, using the new SIM card, please contact Customer Service by dialing 1100. After verification of both numbers, we will be able to transfer your old LycaMobile number to the new SIM card.

Please contact Customer Services on +38-091-600-01-10 as quickly as possible and one of our advisors will help you.

Please contact Customer Services on 1100 (if calling from a Lyca Mobile number) or +38-091-600-01-10 (if calling on roaming) with your SIM card details and your card will be blocked.

Please ensure that you have enough data allowance or sufficient balance available on your phone. You can always find out the exact leftover allowance on your Lyca Mobile account by dialling *137# and then pressing call. If the problem persists, please contact our friendly Customer Services team on 1100 from any Lyca Mobile.

Please ensure that mobile data and data roaming are on and also check the manual settings by visiting our website.

We have established data connectivity in a set of countries. Details about which countries are supported, you can find on the Roaming rates page.

Depending on your phone model, the settings may vary. You can manually select the appropriate settings for your mobile phone by visiting the “Mobile Internet Settings” page on our website. Alternatively, you may contact Customer Service by dialing 1100 for assistance.

Please restart your handset and select the network manually, you can choose Vodafone UA or Vodafone 3G

The network coverage is heavily dependent on location and our network partners. Please keep trying and if the problem persists, contact Customer Services on 1100 from your Lyca Mobile.

If your LycaMobile SIM card is damaged, there is a procedure in place to transfer your number. To proceed, you need to purchase a new LycaMobile SIM card. Then, using the new SIM card, contact Customer Service. After verification of both numbers, we will transfer your old LycaMobile number to the new SIM card.

Since your SIM isn’t working in your handset while other SIM cards are, it might be an issue with your handset provider; or the mobile phone could be locked, meaning it only accepts SIM cards from a particular service provider. Please contact the handset dealer for more assistance.