Our BEST VALUE SIM – only deals

Normally we will keep your number for 120 days if you do not use our service. However, you may also keep your Lycamobile number for up to 1 year without using our service. Just dial *139*9999# from your Lycamobile and follow the instructions on the screen. Please be aware that there will be a fixed annual fee of 100 UAH, which will be deducted from your balance.

If your SIM does not work when you first place it into your handset, it may have a SIM lock. If you have been with your current provider for more than 1 year, this lock can be removed for free. Please contact your current provider directly to request the code which will allow you to remove your SIM lock. If you have had your handset for less than one year you should ask your handset provider how much it will cost to remove the SIM lock. Additionally, if your mobile phone screen shows any of the following when you first put your Lycamobile SIM into your phone: ‘blocked’, ‘barred’, ‘incorrect SIM’ or ‘SP lock’, your mobile may be locked to another network. There are a number of ways to unlock your phone – just call our friendly Customer Services team on +380916000110 for expert advice.

You can order a Lycamobile SIM for free here. Top-up vouchers can be purchased from at various locations as well as on our website. To find your nearest location, Click Here.

To deactivate your Lycamobile voicemail service, simply dial *185#.

If you activate your SIM PIN code and then enter the wrong PIN code into your Lycamobile three times, your SIM card will automatically lock. If this happens, you must enter your PUK code. Your PUK code is displayed on the SIM card holder that came in your starter pack. Please keep it for safe keeping. If you have already joined My Lycamobile, you can also find your PUK code displayed there – click here to login. If not, please call Customer Services on +380916000110 and our friendly team will return your call.